Your Questions Answered

You can book a virtual viewing via our website via the 'book a call' button, which will give you direct access to when our site teams are available. This will also include evenings and weekends. If you would prefer, you can also register your interest on our website and our team will be in touch.

Absolutely. We can provide a virtual viewing no matter where you’re based, and you can have a virtual chat with our site staff too. To meet our affordability criteria, you may be required to have a UK-based guarantor, to proceed with your offer. Our affordability criteria can be found here – add a link from Rent Profile, once the doc is shared. We will also require you to have the ‘Right to Rent’ documentation, which can be found on the UK GOV website here.

From 1 May 2026, fixed‑term tenancies are being removed. Your tenancy will commence on a rolling, month‑to‑month basis, with no fixed end date.

Your tenancy will continue unless you choose to end it or the landlord brings it to an end using a valid legal ground. You are free to remain in your home for as long as it continues to meet your needs, provided you comply with the terms of your tenancy.

Once all referencing checks are completed and passed, we will be in contact with you to finalise the last steps of your offer, which includes signing your Tenancy Agreement, paying your move-in monies, completing your ‘Right to Rent’ checks, arranging your check-in, and more.

Seamlessly via our resident portal. https://portal.wayoflife.com/admin

Firstly, book a viewing at one of our developments via The Eades website (available properties), which will give you direct access with our site teams calendar. Following the viewing and once you’ve decided on the apartment that you would like to reserve, you can request an application link via the onsite team.

Within the link, you can complete an application form and pay a one week holding fee. Please note, the holding fee is non-refundable, so you need to be certain that you meet the affordability criteria prior to progressing. This can be discussed with the relevant building manager. Reservations can also be made directly from the The Eades website, without a prior viewing.

Once the holding fee has been received, the building manager will check the application, approve and submit for referencing. Then, referencing will be carried out by an external company (we use Rent Profile). They will issue you a link in order to submit your references for assessment.

When you’ve passed the referencing and ‘Right to Rent’ process you’ll then receive the Tenancy Agreement, in order to review and sign. Sign it, pay the moving-in monies (minus the holding fee that was previously paid on application) and you’re all set. Your building manager will be in touch to arrange your check-in report and key collection.

Our referencing process is completed online via Rent Profile, and is accessible by either smartphone or your desktop. Once we have received your holding payment, each applicant (including any guarantors) will receive a Rent Profile link to complete a form with details about themselves. This will include your identity, address history, employment, credit checks, right-to-rent checks, and so on. Our team is also happy to go through this with you on-site, should you decide to take the apartment following a viewing.

This will depend on the response times of your referees (previous landlords, letting agents, employers, etc.) Reference reports are usually completed within three-to-five working days, but this will solely depend on how quickly your referees respond. When booking with us, you can expect an easy-to-use and simple web-based process that will include referencing, paying initial monies and e-signing all those important documents.

Yes, a holding payment equivalent to one week’s rent is payable upon reserving the apartment. This is deducted from your move-in monies (Please do bear in mind that the holding fee is non-refundable).

Our referencing checks are processed via Rent Profile. You can view their referencing criteria here.

As we do all the administration online via our digital platforms, the move-in process is quick and easy. Simply turn up with your passport and right to rent documentation on your tenancy start date and we will hand over the keys. Make sure your contract has been signed online and the move-in monies paid before you turn up. Your check-in inventory report will also be sent to you electronically prior to your move in and utility readings will be noted in the report itself.

Yes, keys will be handed over on move-in, as long as you've passed the right-to-rent check and all move-in monies have been paid.

Let us know as early as possible if you'd like to change your move-in date. We will try to accommodate requests where possible.

100%. Your tenancy start date can be selected when you complete the online reservation form for the apartment. Once you've passed your referencing, signed your contract and paid, you can speak to one of our site teams to agree your move-in time. Where we have teams on-site 24/7, you can move in out of hours too. Where we don't have a team around the clock, you'll need to collect your keys during working hours.

When you reserve an apartment you’ll need to pay a holding payment, which is the equivalent of one week’s rent (please note that the holding fee is non-refundable). Once your referencing has passed and the contract signed, you’ll simply need to pay the security deposit and your first rent payment due, minus the holding payment already made. Your security deposit will be equivalent to five weeks’ rent. If you selected a deposit-replacement policy (more on this below), you’ll only need to pay one week’s rent (capped at £350 max) as a non-refundable fee. Ask our teams about the deposit-replacement service if you’re interested. Certain conditions apply.

There are a number of ways to secure your deposit. First up, you can pay a traditional cash deposit, which is the equivalent to five weeks’ rent. Your deposit will be held with TDS (Tenancy Deposit Scheme) until the end of the tenancy, where it may be used against any outstanding and valid end-of-tenancy charges such as damages and rent arrears.

Another alternative is to sign up to Reposit, which is the ‘deposit replacement’ option that involves paying a non-refundable fee equivalent to one week’s rent (capped at £350 max). By purchasing a Reposit you do not need to pay a cash deposit, which saves you money and reduces the upfront cost of renting. The Reposit fee is non-refundable and you will remain liable for outstanding and valid end-of tenancy charges such as damages and rent arrears.

For a hassle-free option, we recommend setting up a standing order or Direct Debit with the bank details provided to you in your contract. Alternatively, you can also pay by an online bank transfer or via card on the resident portal.

From May 2026, rent can be reviewed no more than once every 12 months and any increase must be confirmed in writing with at least two months’ notice using a Section 13 notice. Existing rent review clauses will no longer apply.

A rent review does not affect your right to remain in your home. If you believe a proposed rent increase does not reflect local market levels, you have the right to ask the First‑tier Tribunal to review it.

All traditional five-week cash deposits are protected by the Tenancy Deposit Scheme (TDS) and you’ll have received a certificate confirming this within 10 working days of your tenancy commencing. When you move out of the apartment, a check-out inspection will be carried out by one of our staff within a week. They will refer to the initial check-in inventory, but an allowance is made for fair wear and tear. If any damages are identified, we’ll let you know about any costs incurred and endeavour to agree on the amount with you before requesting the deposit deduction on TDS. If no damages are identified, we’ll approve the deposit refund on TDS within 10 days of your tenancy end date.

Any repairs that will need to be paid by yourself will be covered on the building and apartment induction when your tenancy commences. Housekeeping items are the tenant’s responsibility and the landlord will cover the cost of any repair to the apartment that is not caused by misuse, damage or negligence. For further guidance on this matter, please refer to the Landlord and Tenant obligations in your Tenancy Agreement.

There are several ways to report a maintenance issue – the quickest is to report it via your resident portal. We will give you an update and confirm access requirements as soon as possible. We aim to repair all maintenance issues as quickly we can and we have maintenance teams present on-site to support any issues raised and answer your queries.

Many of our sites have a 24-hour staff presence, so if you require any assistance please just give them a call via the intercom or your mobile and we’ll be happy to help. Where staff are present during working hours only, you’ll be given an out-of-hours contact number to report any emergency maintenance issue. If your issue is not urgent and does not require immediate attention, please email our on-site team who will be able to assist during working hours.

Think of us as the foundations for you to make a home. Here for renters who want it all. We’ve got ready-to-move-in, affordable accommodation in great cities and an in-house team to take care of life admin. No fuss. They’ll change your light bulb and point you in the direction of the best flat white.

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Everyone is welcome. But you do need to be over 18 and have a legal right to rent in the UK.

Yes, subject to the type pet you have. We may charge slightly more rent for those wanting to keep a pet in their apartment and the consent is subject to certain conditions.

Some of our sites do have car parking available for rent so please do ask us when you are making your enquiry and we will confirm availability and monthly rent.

Please note for Riverstone Heights, The Sessile & The Gessner: These buildings are designated as car-free, meaning that no private vehicles are permitted on-site. Residents and visitors are encouraged to use alternative transport options such as walking, cycling, or public transport.

A number of our sites have storage lockers available which residents can rent out and use to store all those extra belongings. Again, please do ask us when you are making your enquiry and we will confirm availability.

Nearly all our sites have staff based in the building, some will also have a 24-hour service. Our site-based staff are there to make sure your living experience is the best it can be. If you have any leasing queries, want to report a maintenance issue or have a chat, pop down to our office and our teams will be more than happy to help.

If we don’t have any homes that meet your requirements when you look on our website, customers can register to join the waiting list through the form that will appear on the search result page.

You can find Way of Life's complaint procedure here.

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Of course! We host regular social events at most of our buildings throughout the year – from rooftop barbecues to weekly fitness classes. Speak to your Building Manager to find out more.

From 1 May 2026, fixed‑term tenancies are being removed. All existing Assured Shorthold Tenancies (ASTs) will now become open‑ended (periodic) tenancies.

Your tenancy will continue on a rolling, month‑to‑month basis, with no fixed end date. This change applies automatically, even if your original agreement included a fixed term, and you do not need to sign a new contract.

Any previously stated end date or renewal point will no longer apply. Instead, your tenancy will continue unless you choose to end it or the landlord brings it to an end using a valid legal ground. You are free to remain in your home for as long as it continues to meet your needs, provided you comply with the terms of your tenancy.

From May 2026, upfront rent payments for new tenancies will be limited to no more than one month’s rent, and requests for several months’ rent upfront will no longer be permitted. Rent will generally be paid monthly.

However, if your tenancy already includes an agreed upfront rent arrangement, this will continue as set out in your existing agreement for the remainder of your tenancy. Should you choose to serve notice during any period for which you have already paid rent, a full refund will be applied in line with the notice served.

If you decide to move out, you must give at least two months’ written notice. Your notice must end at the close of a rent period, for example the day before your next rent payment is due.

You can give notice at any time, and there is no need to wait for a fixed term or anniversary date.

PLEASE NOTE - Failure to serve notice correctly may result in you remaining liable for rent beyond your date of departure.

Where all residents are named on the same tenancy agreement, the tenancy is shared collectively. Any one resident can give notice to end the tenancy, and if one resident serves valid notice, the tenancy will end for all residents. We encourage residents in joint tenancies to discuss plans together before notice is served.

We will be happy to discuss the creation of new tenancy with the remaining residents or with replacement residents as required. Please note that a new rental level may be applied at this time.

From May 2026, rent can be reviewed no more than once every 12 months and any increase must be confirmed in writing with at least two months’ notice using a Section 13 notice. Existing rent review clauses will no longer apply.

A rent review does not affect your right to remain in your home. If you believe a proposed rent increase does not reflect local market levels, you have the right to ask the First‑tier Tribunal to review it.

We understand that the changes introduced by the Renters’ Rights Act represent an important shift in how private renting operates and that residents may wish to understand how the new arrangements apply to their individual circumstances.

At Way of Life, our priority is to ensure residents feel informed, supported and confident about their homes. Our on‑site management teams are available to provide guidance and answer questions, including how the changes apply to your tenancy, notice requirements, shared living arrangements and rent reviews.

Residents can contact their on‑site team via the front desk, site office or resident portal, or by using the contact details provided in their welcome information.